GoForYouSign in

Customer terms

Draft — to be reviewed by a solicitor before launch.

1. About us

GoForYou is run by a sole trader trading as GoForYou. Contact details are on our contact page. "We" and "us" mean GoForYou, and "you" means the person booking.

2. What we do

We arrange for a local runner to collect, return or deliver items for you, including click & collect orders, locker parcels, prescriptions, returns and prepaid food. We are not the store, pharmacy or restaurant. We do not sell or buy goods, and items must already be paid for. The item stays yours, or the store's, at all times.

3. Booking

  • You must be 18 or over and give accurate details.
  • You confirm you are entitled to collect the order, or have permission from the person whose order it is.
  • If you book for someone else, such as a family member, you confirm they agree to the errand and to us using their details for it.
  • Stores and pharmacies set their own rules for releasing items. We follow them and cannot override them.

4. Prices and payment

  • You see the full price before you book, and you pay upfront by card.
  • Extra charges only apply where shown at booking, or where they arise during the errand and we tell you: waiting after the first 10 minutes at 30p a minute, or an extra stop you ask for.
  • Standard and Saver times are estimates.

5. Handover

  • Items are handed over in person when the correct doorstep PIN is given.
  • If you choose a safe place, the item is at your risk once it is left there.
  • If no one is available and there is no safe place, the runner waits up to 10 minutes, then returns the item to the store where possible or brings it back for a new delivery, charged as a new errand.

6. Prescriptions

  • The patient, or someone they have authorised, must confirm we may collect for them.
  • Runners carry sealed pharmacy bags only. They never open them, and cannot give medical advice.
  • We do not collect Schedule 2 or Schedule 3 controlled drugs.
  • A pharmacy may refuse to release a prescription. If so, our cancellations and refunds policy applies.

7. What we won't collect

We won't collect anything on our prohibited items list. Runners may refuse an item that is unsafe, illegal or not as described.

8. If something goes wrong

  • We will carry out every errand with reasonable care and skill.
  • If an item is lost or damaged while in our care, we will pay the cost of the item up to £250 per errand. Tell us at booking if an item is worth more; we may decline it.
  • We are not responsible for what is inside sealed packages, for mistakes by the store or pharmacy, or for delays caused by them.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Your statutory rights are not affected.
  • Report lost or damaged items within 48 hours, with photos where possible.

9. Runners

Runners are independent, self-employed contractors who have passed our checks. We are responsible for arranging your errand properly. Please treat runners with respect: we may refuse or cancel bookings after abusive behaviour.

10. Cancellations

See our cancellations and refunds policy.

11. Complaints

Contact us through our contact page. We aim to reply within 2 working days and resolve complaints within 10 working days.

12. Changes and law

We may update these terms; the version in force when you book applies to that booking. These terms are governed by the law of England and Wales.