Privacy policy
Draft — to be reviewed before launch.
Who we are. GoForYou is run by a sole trader and is the data controller for the personal data described here. Our ICO registration number and contact details will be published here.
What we collect
| Whose data | What | Why | Legal basis |
|---|---|---|---|
| Customers | Name, email, phone, addresses, booking history, card payments (handled by Stripe; we never see full card numbers) | To take and deliver bookings | Contract |
| People booked for (e.g. a parent) | Name, address, phone, access notes | To complete the errand | Legitimate interests; the booker confirms the person agrees |
| Prescription patients | Name, date of birth, pharmacy, authorisation to collect | Pharmacies need this to release medicines | Explicit consent (health data) |
| Runners | ID, right-to-work result, DBS result, licence and insurance details, bank details, live location during jobs | To check runners are safe and legal, pay them and track errands | Legal obligation, contract, legitimate interests |
| Everyone | Messages, photos of collected items and pickup issues, problem reports | To prove delivery and handle complaints | Contract and legitimate interests |
Health data
We treat prescription details as health data, which gets extra protection by law. We only collect what the pharmacy needs to release the medicine, runners see these details only while the errand is active, and we never use them for marketing.
Location
Runners' location is tracked only while they are on an active errand, so you can follow your delivery. We do not track your location as a customer.
Who we share data with
- Runners: only the details needed for the errand.
- The store, pharmacy or restaurant you are collecting from.
- Service providers who help us run GoForYou: Stripe (payments), our hosting provider, and our identity-check provider (runners only).
- Insurers, legal advisers or the police, if the law requires it or to deal with a claim.
We never sell your data. Some providers process data outside the UK; where they do, we use legally approved safeguards.
Marketing
We only send offers if you tick the box to agree. You can unsubscribe at any time. Messages about your bookings are always sent, because they are part of the service.
Cookies and visit measurement
We use storage the site needs to work, such as keeping you signed in and remembering your booking. We count page visits, time on page, speed and errors without cookies or identifying visitors. Optional click measurement follows your choice, which you can change using Cookie settings in the footer.
Your rights
You can ask to see, correct, delete, restrict or move your data, or object to how we use it. Where we rely on your consent, you can withdraw it at any time. We will reply within one month. If you are unhappy, you can complain to the Information Commissioner's Office.